Technical Support Manager

Hire Resolve

Cape Town, Western Cape
Permanent
Full-time

28 days ago
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Hire Resolve is currently seeking a highly skilled and motivated Technical Support Manager to join our client's team at their offices in Cape Town. As a Technical Support Manager, you will be responsible for leading and managing a team of technical support engineers, ensuring the highest level of support.Responsibilities:

Manage and lead a team of technical support engineers
Ensure the team provides timely and effective support to clients
Develop and implement support strategies and processes to optimize customer satisfaction
Collaborate with other departments to enhance support systems and procedures
Monitor and analyze support metrics, identify areas for improvement, and implement corrective actions
Train and mentor support engineers on technical skills and customer service
Handle escalated customer issues and provide resolutions
Stay up-to-date with the latest industry trends and technologies
Prepare and present reports on support team performance and customer satisfaction

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
Proven experience in a technical support management role
Strong technical background and understanding of IT systems
Excellent leadership and people management skills
Customer-focused mindset with strong problem-solving skills
Excellent communication and interpersonal skills
Ability to work well in a fast-paced, team-oriented environment
Experience with support ticketing systems and customer relationship management (CRM) tools
Knowledge of ITIL framework is preferred

Benefits

Salary: negotiable
Family Leave (Maternity, Paternity)
Training & Development
Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for you next career-changing move.

Salary: negotiable
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Alyssa Marson at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website:

or email us your CV: * Alternatively, apply via our portal and email 715F03ECB9@jobs.workablemail.comWe will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Hire Resolve