AdministrationProduce, update and provide best practice administrative support to the team and external partners. Ensure effective management of Channel Manager Diary. Maintain records of the birthday calendar for Internal teams and external partners. Ensure Broker Code and VDN maintenance. Log technical issues on behalf of internal and external partners. Review campaign management, draw reports, analyse data and trends and regularly report to the channel manager. Ensure Travel arrangements (Car Hire, Accommodation and Flights) are completed. Assist Human Resources with quality assurance of staff lists, data verification, and leave management. Initiate and monitor the administration of onboarding and/or offboarding processes to ensure that all processes are completed accurately, efficiently, and on time.Document PreparationPrepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software. Ensure the accuracy of team and Dealer Partner reporting. Ensure completion of documentation is done timeously. Assist and support channel manager with the preparation of presentations.Document ManagementCreate a local document management system for an office or department. Ensure records are continuously updated and maintained.Dealer Partner Customer ServiceProvide a quality service to Dealer Partners, while identifying opportunities to secure new business or support retention. Ensure Dealer Partners are continuously up to date regarding products and processes in order to drive sales and ensure adherence to business and statutory requirements. Enhance Dealer relationships through continuous motivation, support and recognition. Provide appropriate and timeous solutions and support to Partner and / or Dealers queries. Provide support to both internal teams and Dealer Partnerships.Customer Relationships DevelopmentMake calls (by telephone or in person) to allocated customers to develop new relationships and maintain existing ones. Act as a first point of contact for resolving queries and complaints. Build, maintain and manage existing Dealer relationships, as well as relationships within the department and the TIH Group. Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others. Support the delivery of events to ensure they are on schedule and within budget, meeting all deadlines and work closely with all other parties involved in the event.Work Scheduling and AllocationOrganize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.Budgeting & CostingTrack budgets and report variances to more senior colleagues. Responsible for expense governance and control (tracking expenses against a predefined budget). Research and process online orders. Manage the process of reconciliation regarding the team procurement cards.Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date industry and market knowledge, as well as internal products, processes is continuously maintained. Support and assist with team development (internal learning and development initiatives) as well as external development activities.General EducationGrade 12/ SAQA Accredited Equivalent (Essential); Secretarial and/or Administrative Qualification (Advantageous)General Experience2 to 3 years’ work experience in a marketing/sales/administration related role (Essential); Experience in related industry (banking / financial / insurance / business services) (Advantageous)SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.