Senior Sales Consultant
Tower Group
- Cape Town, Western Cape
- Permanent
- Full-time
This position is responsible for providing an excellent service. You will be required to use excellent communication, interpersonal and networking skills to grow your sales pipeline.MAIN ACCOUNTABILITIES:Financial Management
- Consistently meet and exceed monthly and YTD:
o Cash Collected (Net of VAT), and
o Discount Target
- Drive new sales opportunities through a variety of innovative methodsCustomer/ Brand Management 360°
- Drive exceptional customer service with full accountability for customer engagement and communication
- Assist clients and ensure that their needs are identified and met
- Act as the single point of contact for the client
- Ensure that care instructions are explained
- Maintain general housekeeping and ensure that all items are priced and displayed correctly
- Ensure training compliance in line with company policyOperational Management
- Ensure that processes detailed below are executed efficiently and as per company policy:
o Sales Orders
o Account Management
o SR Management / Resolution
o Stock take
o Studio Referral
o Decorator / Partner ProgramQUALIFICATIONS:
- Grade 12/ Matric
- Relevant diploma/ degree advantageous e.g. Interior DesignEXPERIENCE AND SKILLS:
- Minimum of 5 years' work experience
- Previous experience in consumer-centric environment
- Proven record of meeting and exceeding sales targets
- Excellent communication, interpersonal and networking skills
- Comfortable working with different systems and technology, including POS and stock management systems
- Must be available to work retail hours including weekends and public holidays
- Passionate about décor and the clients' furniture and homeware products.
- Valid driver's license and own vehicle essentialBEHAVIORAL COMPETENCIES:
Our client is looking for a customer-centric self-starter with high energy levels. You will need to have excellent communication, interpersonal and networking skills to drive high levels of customer satisfaction through the delivery of excellent business processes.
Note: Whilst this job description covers most aspects of the employee's role, it is not an exhaustive list. There may be other related areas where the Company can reasonably expect the employee to become involved in. Similarly, subject to operational requirements, this description will be reviewed from time to time.