Chatting Customer Sales Management
SirenCY
- South Africa
- Permanent
- Full-time
- Lead and manage a team of chat operators, providing guidance and support to ensure high-quality interactions with subscribers.
- Monitor chat sessions to ensure adherence to company policies and quality standards.
- Develop and implement training programs for chat operators to enhance their skills in customer engagement and problem resolution.
- Analyze chat trends and user feedback to identify areas for improvement in the chat experience.
- Collaborate with the content and marketing teams to align chat initiatives with overall business objectives.
- Manage performance metrics and provide regular reports on chat team productivity and subscriber satisfaction.
- Address and resolve any issues or conflicts that arise within the chat environment promptly and effectively.
- Proven experience in managing customer service or sales teams, preferably in an online or digital environment.
- Excellent communication and interpersonal skills, with a strong ability to engage and motivate team members.
- Strong problem-solving skills and the ability to think creatively to enhance user experience.
- Familiarity with chat management software and tools.
- Ability to analyze data and metrics to inform decision-making.
- Bachelor's degree in Business Administration, Communications, or a related field is preferred but not mandatory.
- A role that offers a breadth of learning opportunities
- Join a well known brand within Consulting
- Attractive Salary & Benefits