Route Controller

Performability

Cape Town, Western Cape
Permanent
Full-time

1 month ago

The role will be responsible primarily for Primary distribution risk management, live route tracking and execution management. Additional to this, the role will be responsible for fulfilling a support function for Secondary distribution business units. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.Duties:

Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
Live visibility and tracking of all routes within the BU on Cella Track
Tracking and investigation of all "Late" routes
Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:
Managing Risk alerts
Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
Driver communication and relationship
Driving corrective action with driver
Ensure correct escalation processes are being followed Master Data:
Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
Full understanding of all Control Tower master data fields KPI Management: Taking full accountability for KPIs and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPIs as part of the "Job Outcome/KPI" section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
End-of-shift report to CT Manager. Personal Development:
Pro-active response to all risk alerts, leading to incident prevention.

Requirements:

Matric or equivalent
Advanced Studies (Tertiary Diploma/Degree) advantageous Experience
Minimum of 2 years experience in operations in transport environment.
Specific industry experience beneficial.
Experience with the functionality of TMS systems.
Non-negotiable: Own reliable transport to accommodate night shift hours.
Displaying a clear interest in transportation.
Must be able to work night shift, weekends, and public holidays.
Computer literacy: Execution Management on a technological platform, Microsoft Office etc.

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