Senior Tour Consultant

• Must have at least 3 years of tour consulting experience
• Have a well-established home office setup & ability to work from home full-time
• Must be able to maintain good product knowledge of South Africa and neighbouring countries
• Be able to do quoting based on clients' needs
• Be able to liaise with agents on requests, bookings, etc.
• Maintaining good relationships with agents and clients
• Operate tours (groups series, once-off groups, FITs, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
• Knowledge of Lemax, TripClip & Wetu
• Be able to do training to be fully operational on the quoting and operations system (LEMAX)
• Must have a good understanding of Google Workspace
• Must take initiative and ensure attention to detail
• Be able to put together detailed Travel documents about FIT travellers
• Must be a team player and be enthusiastic to assist colleagues, contribute to team targets and be energetic and have a passion for learning about travel
• Must have excellent time management and communication skills (internally as well as externally)
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume
• Be a great multitasker, have general administration skills, ability to solve problems and/or help find solutions for problems
• Be able to assist with crisis management, handling of complaints by gathering feedback from suppliers, guides, etc. and assist with annual tour series/once-off costings and proposals
• Must have their own transport and a valid driver's licence

Wild Dreams Hospitality