S3 DC Tech - Cape TownFull job descriptionAt Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public/hybrid cloud and on-premise environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation. At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute. If you want to help power the future of business and technology infrastructure, we have an opening for you.About the Role:Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble ‘results driven’ attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.What you’ll do:Ideally, a candidate will be adept in both hardware troubleshooting, physical network setup, and communication skills. However, a candidate strong in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.Hardware Troubleshooting Related SkillsGreat server hardware knowledge with a deep understanding of all component & system type failuresProven RCA or Failure analysis historyExperienced in controlled experiments to determine the root cause.Assist in conducting failure analysis on-field issues until the root cause is determined based on:Controlled testing of suspect hardware, system, or firmwareEngagement of internal engineering departments and the customerProactively and reactively support field deployments globally by:Maintaining deployment equipment, image, and softwareLearning new products in the production or lab environmentNew Product Introduction training for site leads and technicians in the field.Assisting field technicians to resolve known and unknown issues real-time.Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEIis maintaining customer SLA.Utilize Linux and Windows Command-Line to troubleshoot hardware.Physical Network Set-UpNetwork troubleshooting of Layer-1, Layer-2, Layer-3Making, cleaning, or running cablesCable management (labeling, dressing, and unintrusive)Assist network admins in setting up switches.Confirming connections both visually and virtuallyCable tracingPort map updatesCommunication, Foundational Skills, and CompetenciesSetting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.Daily status updatesDefine, develop, and implement external and internal customer initiatives.Proactively support field sustaining activities byDeveloping SOPs, Knowledge articles, & guidesConduct training on new issues/resolutions, new technical processes & new tools.Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and VSEI.Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.Pre and post-work follow-up for projects.What You’ll Bring:4-6+ years of related work experience as a data center technicianAssociate's degree or technical certification preferredAbility to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.Ability to work autonomously and within a local or geographically dispersed team environment.Preferred:4-6+ years experienceCCNA certificationMCP/MSCE certificationScripting experiencePowershellPythonBashWe are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. Variscale Services & Engineering, Inc. is a Drug-Free WorkplaceAbout VSEIAt Variscale Services and Engineering, Inc. (VSEI), we believe in the power of people, and we’ve built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-premises environments. With unique engineering validation and global deployment capabilities built to support data centers worldwide, VSEI helps customers streamline infrastructure for cost-effective digital transformation. At VSEI, our team members are rewarded for their contributions, and recognized for the determination, ingenuity, and precision with which they execute. If you want to help power the future of business and technology infrastructure, we have an opening for you.What We OfferOur competitive compensation and industry-leading benefits enable team members to focus on our mission and our customers. From healthcare and personal time-off to retirement savings and community involvement programs, VSEI’s holistic benefit packages help you and your loved ones thrive. Exact benefits package based on individual role and location.Variscale Services & Engineering, Inc. (VSEI) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. VSEI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
