Culture and Engagement Lead
TTEC
- Cape Town, Western Cape
- Permanent
- Full-time
- Provides support to advocates, leaders and other teams while administering culture, well-being, inclusion and diversity programs.
- Makes recommendations on changes or additions to the program to reflect changing needs of employees.
- Uses available data and analytics to support insights and opportunities supporting associate engagement and well-being.
- Uses independent judgment requiring analysis of variable factors and determines the best course of action.
- Develops creative, clear-written material in support of the organization's communications strategies as they relate to culture and engagement.
- Supports and implements change management, development planning, and recognition and development programs.
- Helps design culture focused learning materials and systems as well as facilitates learning to associates.
- Must have an understanding of different perspectives and ensures inclusion for all associates while contributing to an organization focused on continuously improving consumer and associate experiences.
- Ongoing awareness of the current cultural landscape and how it impacts the associate population.
- Experience developing and integrating inclusion and diversity focused programs.
- Leadership experience with a background in operations.
- Ability to build relationships and gain the confidence of key stakeholders and team members.
- Superior attention to detail, ability to meet tight deadlines, prioritize, organize, and coordinate multiple projects simultaneously.
- Ability to interface with multiple levels of the organization and to serve as an influence leader and team player.
- Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large forums.
- Strong skills using Microsoft Word, Excel & Power Point, MS Teams, and Zoom.