Retentions Consultant

Danté Personnel Recruitment

Minimum requirements:

Matric
Regulatory Examination (RE5)
Must be FAIS compliant with all relevant credits and qualifications as required under the FAIS Act
Completed Class of Business - Long term and short term insurance
CPD Hours
A bachelor's degree in Business, Sales, Marketing, or related field is a plus
3 Years' of experience as a Retentions Agent
Call centre experience

Skills and Attributes:

Excellent communication and interpersonal skills, with the ability to build rapport with customers
Strong objection handling skills
Strong problem-solving and negotiation abilities
Familiarity with CRM systems and basic computer skills
Self-motivated, results-driven mindset, with a focus on achieving retention targets
Ability to work effectively in a fast-paced, team-oriented environment

Key Responsibilities:

Make outbound calls/inbound calls to engage with existing customers to retain new and existing business and ensure high retention rates
Understand and effectively communicate BetterSure's product offerings, value propositions, and benefits to prospective and current clients
Address customer inquiries, concerns, and objections, providing prompt and professional support
Document and update customer interactions, sales activities, and retention-related information in the CRM system
Collaborate with team members to identify opportunities for improving sales and retention strategies, sharing best practices and customer insights
Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills
Meet or exceed assigned retention and collections targets, while maintaining high levels of customer satisfaction

Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen

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