Technical Engineer - NOC

Content+Cloud

Cape Town, Western Cape
Permanent
Full-time

7 hours ago

Technical Engineer - NOCAbout Us:
We are the tech company with people at heart.At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.Position Overview:
We have an opportunity for a Technical Engineer (NOC) to join our Security & Networks team in Cape Town.Responsibilities:
Working within our Managed Services team you will assume the function of a remote IT systems administrator for a wide range of clients who have outsourced their IT support to Advania UK. This includes

Monitoring and management of client's infrastructure and backups, including routers, firewalls, servers, and device endpoints to ensure issues are handled proactively with minimal impact on the client
Resolving issues efficiently, identifying, and correcting trends is a key part of the role.
Taking ownership and performing prompt and effective incident investigation applying sound problem solving methods to determine scope, urgency, and potential impact across a wide range of IT systems
Working with internal and external stakeholders to resolve network and security tasks and vulnerability compliance

Qualifications & Experience:For this role, the right candidate will have:

Strong Microsoft Windows server knowledge shown in incident troubleshooting
Good technical ability and self-awareness of when to escalate to a senior resource
Comfortable navigation within customer Azure tenancies
Good working evidence across the following infrastructure platforms:

Microsoft Servers 2012 - 2019
Cloud - O365, Azure, AWS, Mimecast
RMM and Professional Monitoring toolsets
Communication Platforms Teams/Skype
Backup solutions - Veeam, DPM, Azure Site Recovery, Backup Exec
Basic knowledge and understanding across one or more of the following technology stacks:

Firewalls: Fortinet, Cisco, Juniper, Palo Alto
Switching: Cisco, HP, Juniper, Meraki
WAN/LAN networking related issues: TCP/IP, DNS, SNMP, VPN

for the list of benefits.This is a remote-first hybrid role. for details about our hybrid workstyle.Please note that this role also involves a 4 day on / 4 day off shift pattern. Night shifts can be worked from home.Shift allowances are offered in addition to base salary.#LI-HybridOur Selection Process:We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

Content+Cloud

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