Job DescriptionCustomer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.Key ResponsibilitiesCustomer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely mannerDemonstrate urgency on transactions using standard operating proceduresRequirements A matric certificate or equivalent qualification Excellent German language skills (verbal & written) Passionate about customer service Strong analytical and problem-solving skills Technical abilitiesA minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience