Technical Support Engineer
Danfoss
- Johannesburg, Gauteng
- Permanent
- Full-time
- Co-ordinates with Danfoss Approved Service Partner network, all activities related to the After Sales Market
- Ensures that the Service Partners evaluation is performed monthly as per the agreements
- Stays up to date on technical developments in the field of motion controls
- Manages service activities, i.e. provides quotes, monitors partner stock levels, site assessments, exchanges, warranties, retrofits, and ensures high-quality repairs
- Ensures validity of customer warranty claims and expedites these
- Provides technical guidance, application advice, and expertise to customers
- Communicates with suppliers on issues such as training, product developments, and enhancements, as well as technical queries
- Evaluate, develop, and implement in-house technical training requirements for customers, Sales Engineers & Danfoss Partners
- Co-ordinates shows, road shows and exhibitions
- Visits customer on-site installations to establish the nature of the problem for repair
- Basic Commissioning support.
- Bachelor's degree in Electrical or Mechanical Engineering
- 2-3 years of relevant technical experience
- Proficiency in CRM and advanced MS Office (Excel, PowerPoint, Word)
- Effective time management and task prioritization, with strong organizational skills
- Ability to simplify technical information and communicate effectively
- Sets high-performance standards and demonstrates leadership potential
- Fluent in English with excellent communication skills, customer-focused with cross-market collaboration experience
- Self-driven, results-oriented, and proficient in critical thinking and problem-solving
- Maintains composure in challenging situations and anticipates/addresses customer needs promptly.
- Bonus system
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program