Services Key Account Manager
Tetra Pak
- Johannesburg, Gauteng
- Permanent
- Full-time
- Manage customer relationship from a service perspective through a structured communication approach
- Understand customer needs through proactive continuous customer diagnosis
- Create, implement and follow-up service account plans in alignment with customer and account team
- Create, implement and follow-up quality plans per account in line with customer and account team
- Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
- Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
- Support resolution of technical issues by being responsible for communication with customer and issue driver
- BSc Degree in Mechanical/Electrical Engineering is preferred
- 5-10 years' experience a Services Key Account Manager role (Preferably in the Food Processing & Packaging industry)
- Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
- Customer relationship management experience
- High level of customer focus
- Experience in value-add selling of product offerings
- Proficiency in MS Office - PowerPoint, Excel etc.
- SAP knowledge an advantage
- Willing and able to travel extensively (both nationally & internationally)
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements