ENGINEERING SPARE PARTS MANAGER (Richards Bay)
The Recruitment Guy
- Richards Bay, KwaZulu-Natal
- Permanent
- Full-time
- The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates.
- The primary purpose of this role is to define and implement the companys purchasing strategy; supply chain management; and to lead the sales activities required to provide effective supply and services to our clients.
- This position also plays an integral part in ensuring the growth of the spare parts revenue as well as the increase of the customer service levels.
- This position is key for the increase of turnover and profitability by increasing customer satisfaction.
- Manage the sales function for spare parts and implement a process roadmap to fulfil customer demand.
- Budgeting and forecasting order intake with a roadmap plan in support of the same.
- Establish and review fixed pricing and framework agreements for spare parts and repairs.
- Establish and monitor related KPIs and attend to concerns and implement improvements.
- Stays current on competition and market offerings.
- Expedite all customer orders.
- Manage customer relationships with regular progress updates on quote queries and expediting queries and to build long-term sustainable business partnerships.
- Maintain and monitor supplier database.
- Develop suppliers to reach our needs in terms of quality, price, lead time, confidentiality.
- Source supplier in relation to work required to be done (building maintenance, etc.).
- Pre-qualify suppliers/contractors, adding to database once approved, as required.
- Conduct site visits of prospective suppliers.
- Work with QC/Workshop for services suppliers required to conduct work on or off site.
- Ensure assembly and sub-assembly items are priced correctly on SAP.
- Expedite all supply orders.
- Assist finance with supplier related payment queries.
- Ensure compliance with BBBEE (suppliers and spend).
- Manage the Logistics function and organise all transportation of spare parts from overseas suppliers to the end customer with all necessary documentation (commercial invoice, clearing documents).
- Work closely with agents to expedite deliveries, and with customers, on deliveries of larger items to site, to prevent unnecessary double handling.
- Ensure that incoterms are strictly monitored and maintained.
- Ensure transport budget is adhered to.
- Ensure all departmental procedures are maintained, kept up-to-date and adhered to.
- Manage the teams in order to reach sales objectives and improve KPIs by setting up goals for each individual and providing the necessary support and guidance.
- Ensure all weekly and monthly reports to customers and business are submitted on time.
- Tertiary Qualification (at least N.Dip. level) in either mechanical, electrical, or industrial engineering fields, with experience in sales and customer account management.
- Alternatively, Marketing, Commerce or Business-related qualification (Diploma/Degree), with experience in a technical / engineering sales environment.
- Management Training.
- Must have at least 5 years experience in business development, customer management, procurement, sales or related field.
- Supply chain management and or Warehouse management experience will be advantageous.
- Exposure and conceptual understanding of contract law and pricing.
- Analytical skills.
- SAP.
- Knowledge of aluminium smelter / heavy industry process equipment will be beneficial.
- Richards Bay residency required.
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
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