Retail Specialist Manager

Fidelity Services Group

Cape Town, Western Cape
Permanent
Full-time

30 days ago

Retail Specialist ManagerPurpose of the role: Oversee and manage multiple clients within the retail sector providing guarding services.Location: Philippi branch, Must reside in Cape Town.reporting to the Regional Manager. The position is covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Clients needs are efficiently and professionally met at all times.Minimum Requirements:

Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
Must have a Valid Drivers License with own reliable transport is required.
At least 5-10 years experience in the security industry.
At least 5 years experience in the Operational Security Management structure.

Staff management experience is required.
Computer literacy with expert knowledge of the complete Microsoft package.
No criminal record or any pending cases.
Sound planning, administration, interpersonal communication and client liaison skills are required.
Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
General management and supervision of security staff to ensure that required performance is met at all times
Dealing with all required administration matters
Liaising daily with management on various operational issues
Liaising daily with Regional Management on various Operational matters
Ensuring that all HR related queries are dealt with promptly
Formulate disciplinary actions
Ensuring the timeous submission of employment forms to the Regional Office.
Submitting relevant weekly / monthly incident and general reports to Management
Investigating incidents and reporting on such
Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

Assertiveness
Initiative
Strong leadership ability
Presentable

Core Competencies:

Analytical, Critical Thinking & Planning skills
Leadership & Self Development
Goal Setting & Organisational skills
Driving & Managing change
Driven for results
Interpersonal skills
Communication direction & skills
Development of others
Customer focus
Teamwork

Kindly send your CV to aishag@fidelity-services.comWe reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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