Product Specialist – (Dell)

• The successful candidate will be responsible for driving the internal Dell sales and Product processes to achieve targets and act as a bridge between the internal Brand team and the organization’s Sales teams.
• Driving Dell product sets internally to the sales teams.
• Achieve Monthly Dell Targets and Budgets.
• Manage relationship with vendor in partnership with the Brand team.
• Support both internal Sales teams and vendor according to agreed SLA.
• Understand and drive Dell bid process internally.
• Manage the internal quotes mailbox and assist Sales staff with quotes and queries.
• Build relationships with the Sales teams and Dell brand stakeholders.
• Produce and review reports and target tracking information as required.
• Engage with all relevant parties at Pinnacle and subsidiary companies.
• Provide product support (PDF Spec Sheets, Web Info, Sales Support, SAGE product maintenance)
• Continuously increase and update knowledge to become a Dell subject matter expert
• Manage the profitability of products.
• Provide sales support to Sales staff.
• Ensure all resources are aligned and receive relevant communication is key.
• Stay constantly updated with all developments and trends in the market.
• Understand, use and feed into technology roadmaps.

• Minimum 2 – 3 years’ work experience within an IT environment in a Product/Brand position.
• Distribution experience is advantageous.
• Knowledge of customer service principles and practices.
• Experience working in an administration focused role or environment will be an advantage.
• Matric with mathematics is essential.
• A diploma or degree in Marketing, Sales or IT will be advantageous.
• Above average computer literacy in MS Office.
• Intermediate Excel skills.
• Ability to use Excel to produce and analyse a business report.
• Excellent communication skills both written and verbal.
• Ability to network, build and maintain relationships with internal and external customers.
• Able to work with a diverse range of cultures.
• Strong planning, negotiation, and execution skills.
• Results and deadline driven.
• Solid business administration skills including business writing, professional written and verbal communication (good general business acumen)
• Developed administration skills with good attention to detail.
• Good time management and ability to effectively prioritize workload.

• R 23 000 – R 25 000 per month.

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