General Manager - Client Relations and Quality Control

• Be the principal point of contact for our clients, nurturing strong relationships and ensuring their happiness throughout the project journey.
• Address client inquiries, concerns, and complaints with professionalism and agility.
• Keep clients informed about project progress, milestones, and deliverables.
• Proactively identify opportunities to enhance our clients' businesses through our services.

• Implement rigorous quality control processes to guarantee that all project deliverables meet our exacting standards before reaching the client.
• Collaborate closely with the internal design and development teams to identify and rectify errors, inconsistencies, or omissions.
• Maintain meticulous records and documentation to track project quality and progress.

• Provide comprehensive management oversight, ensuring seamless collaboration among team members.
• Lead, delegate, and optimize tasks across the team, keeping them aligned with project goals and objectives.
• Foster a culture of teamwork, productivity, and continuous improvement.
• Identify and nurture opportunities for the team's professional growth and development.

• Demonstrate a clear understanding of company finances, with a focus on managing project budgets efficiently.
• Collaborate with Kristen Bertolini to allocate resources effectively and optimize project profitability.

• Utilize tools like Monday.com for efficient project management, guaranteeing well-organized workflows, meeting deadlines, and maximizing resource utilization.
• Develop and implement streamlined systems and processes that enhance workflow efficiency.

• Continuously assess and enhance client satisfaction, addressing any concerns or issues promptly.
• Act as a mentor and coach to team members, driving performance improvement and professional development.
• Collaborate with the team to create and maintain documentation, manuals, and standard operating procedures.

• Proven experience in leadership, delegation, and team management.
• Strong client and people management skills.
• Proficiency in understanding and managing company finances, especially project budgets.
• Familiarity with project management tools such as Monday.com or similar platforms.
• Exceptional written and verbal communication skills.
• Excellent problem-solving abilities.
• Proactive in designing and optimizing systems, processes, and documentation.
• Experience in web design/development is advantageous but not mandatory.

• Work in a company with a solid track record of performance
• Fantastic work culture
• Attractive Salary & Benefits

Kristen Bertolini Designs