PROGRAMME LEAD
Crayon
- Nelspruit, Mpumalanga
- R25,000 per month
- Permanent
- Full-time
- Analyse weekly usage in order to drive usage and ensure targets are met
- Do a weekly review of implementation pillars identifies where the problems are and where support is needed
- Work with helpdesk staff and other delivery teams to solve tickets
- Conduct site visits where necessary and solve problems
- Work with principals and delivery teams to optimise implementation
- Use negotiations skills to relay funding requirements to Principals in line with the school support guidelines
- Ensure payments are followed up and status reported on
- Report immediately and visit the school to gather information when security is breached at a school
- Work with the principal to reach a speedy resolution of any repairs, upgrades or replacements
- Be responsible for status reporting via weekly, monthly or termly reports where necessary
- Prepare for the rollover meetings on an annual basis and conduct meetings with each school to facilitate the best implementation
- Ensure onboarding and offboarding are actioned timeously
- Communicate and follow up on onboarding requirements with principals
- Ensure induction training and adhoc training are scheduled
- Ensure induction resources and Adhoc resources are provided
- Lead weekly team meetings and coach, mentor and motivate facilitators
- Plan and implement facilitator motivational strategies
- Remediation issues in a prompt, professional and effective manner
- Review termly KPIs
- Identify issues and if necessary, follow progressive discipline or performance improvement plans processes
- Manage the leave for facilitators
- Build a network and keep contact information updated
- Manage the district relationship
- Provide weekly and monthly and/or termly reports
- Call on district officials for support where needed
- Monitor internal dashboards to ensure quality implementation and follow up on all outstanding tickets
- If necessary due to poor performance, conduct lab visits and meetings to ensure implementation pillars are in tack
- Conduct termly relationship visits to schools that are performing well
- Foster continuous feedback loops between the school principal, facilitators, helpdesk, operations, finance, HR and IT
- Prepare data and commentary as requested
- Attend training sessions across divisions to continuously improve organisational knowledge and the school relations department
- Participate in department-driven or organisational-driven projects
- You will conduct a monthly KPI session in which the following metrics will be assessed:
- Active time use
- Facilitator rating
- District relations and reporting
- Termly facilitator KPI monitoring
- Annual rollover execution
- A minimum tertiary education (diploma or degree)
- At least 5-8 years of experience with relationship and team management
- To be proficient in G Suite
- Experience with working with data capturing
- Experience in the public education sector will be advantageous
- Strong planning skills and diary management
- Excellent communication skills both verbal and written
- An individual who is able to build solid relationships and communicate effectively with various stakeholders
- Has a desire to learn and continuously improve on his/her organisational knowledge and skills
- Is organised with the ability to multitask in a high-pressure work environment
- An individual that takes the initiative to solve problems with speed and efficiency
- A team player who is approachable
- Has great attention to detail
- Is positive and patient
- Strong affinity and attention to the process
- Enthusiastic about E-learning
- Valid driver's licence and own transport - willingness to travel to rural areas and townships
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