Frontline Supervisor - Paarl (Optenhorst)

Dis-Chem Pharmacies

Western Cape
Permanent
Full-time

23 days ago

Dis-Chem Pharmacies requires a Frontline Supervisor for their Paarl - Optenhorst store. To support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.Minimum Requirements:
Essential:

Grade 12 / Matric
Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
Sound numerical skills
Computer literate MS Office
Willing and able to work retail hours.

Advantageous:

Certificate in Computer Literacy
3 years work experience, with 1 year supervisory experience
Working knowledge of SAP

Job Description:

Manage and report all customer compliments and complaints to management.
Ensure branch queues flow smoothly.
Pay attention to the manner in which customers respond to cashiers, and act accordingly.
Manage the shorts and overs at the points of sale, including floats.
Manage discrepancies at the point of sale.
Authorise line voids, tender ups and price overrides.
Manage refunds and returns transactions according to Dis-Chem operating procedures.
Transact all purchases receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
Ensure accurate document control by checking the following:

Drop registers
Documents verification
Customer documentation
Correct handling of the gloats as per our standard operating procedures.
All other documentation related to till operations
Ensure back shopping and returned goods are handled correctly.
Ensure all outgoing stock/items/scripts are scanned.
Train and assist new cashiers

Competencies
Essential:

Cashier and retail operations knowledge
Customer service and relations
Dis-Chem supervisory principles, practices and methods
Lead, motivate and inspire
Problem solving
Sound numerical skills
Trustworthy and honest
Presentable
Strong command of the English language and an additional language
Time management

Advantageous:

Dis-Chem product knowledge
Third additional language
Customer service background
SAP

Special conditions of employment:

Willing and able to work retail hours
Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
Valid drivers license and own reliable transport
South African citizen
Clear credit and criminal records

Remuneration and benefits:

Market related salary
Medical aid
Provident fund
Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chems approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chems Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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