Our client is looking for a Donor Support & Administration to join their team.Responsibilities:Timeously manage and respond to inbound telephonic and email donor queries.Assisting Head of Fundraising with administration and data requests.Assisting with internal quality assurance processes for external service providers.In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors.Attending to Service Provider support queries.Ensuring that Donor Support standard operating procedures are kept up-to-date.Ensuring that FAQs and scripted responses are continuously updated and stored appropriately.Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance.Key Skills:Excellent time management skills and attention to detail.Excellent written and spoken English.Proficiency in MS Office suite, including Excel.Experience with CRM systems such as Salesforce.Excellent interpersonal and organisational skills.Great affinity to animal welfare and our client's vision and mission.Qualifications:Several years of relevant experience and/ or educational background, with NGO experience is advantageous.
