Customer Service Agent US hours
Dash BPO
- Cape Town, Western Cape
- Permanent
- Full-time
- Engage with patients in a compassionate and empathetic manner.
- Demonstrate active listening and patience when addressing their concerns and questions.
- Recognize the needs of individuals seeking vein-related treatments and offer reassurance.
- Comprehend and follow written scripts during customer interactions.
- A strong sense of resilience.
- Operate two computer screens simultaneously to access patient information efficiently.
- Complete typing tests to maintain excellent typing skills.
- Utilize Microsoft Teams, SharePoint, and Outlook email systems effectively.
- Apply the SOTBOS model (Selling on the Benefits of Our Services) to engage potential patients.
- Exhibit clarity of speech and strong sales skills when discussing treatment options.
- Facilitate patient appointments and bookings.
- Understand the unique needs of our patients and offer the best solutions to suit their needs.
- Adapt to various communication styles, especially from older patients who may have more.
- Cultivate a curious and optimistic attitude.