Aftersales Technician

Travelling to various client sites to perform repairs and maintenance of lithium-ion battery systems and chargers for forklifts and other materials handling equipment.
Communicating with end users to quickly establish root problems with equipment.
Providing consistent feedback to the line manager while performing on-site repairs and maintenance.
Perform accurate inspections, analysis, and troubleshooting of system failures in the event of equipment breakdowns.
Running tests and interpreting results to diagnose system errors and explore possible solutions.
Executing repair and maintenance tasks on lithium-ion battery systems, in a timeously manner.
Accurately completing procedural documentation, such as job cards, reports or other such admin type tasks.
Performing inhouse repairs or rebuilds to lithium-ion battery and charger systems.
Being available for afterhours standby and attending call outs after hours as required. Or at times working night shift patterns.
Executing other service and nonservice related tasks as instructed by the line-manager.

Desired Experience & Qualification

1 year of professional experience with a relevant tertiary qualification, such as a Diploma or Trade (NQF5/N6) in electronic, electrical, or auto-electrical fields;
Alternately 4+ years’ professional experience in electronic, electrical, or auto-electrical fields.
Experience in technical support roles is highly advantageous but not required.
Reliable own transport and a valid driver’s license is a must. However, travel to customer sites will be attended using the company vehicle.
Excellent problem-solving abilities and a technical mindset.
Strong communication skills and the ability to understand written and verbal instructions in English.
Skilled in troubleshooting, time management, and computer literacy (MS Office).