Customer Loyalty and Promotion Lead
Hire Resolve
- Cape Town, Western Cape
- Permanent
- Full-time
- Operational Direction
- Program Design & Delivery
- Project Management
- Partner and Stakeholder Relationships
- People Management
- Customer Commercials Management
- Demonstratable experience working in Digital and Loyalty programmes to drive business growth.
- Strong knowledge of Loyalty metrics and analytics drivers to create sales pathways.
- Data & Analytics experience. (SAS, SQL, Python, R Studio). AWS experience is advantageous.
- Hands-on experience with CVM engine/tools,
- Customer value management (retail banking commercial understanding)
- Ability to develop CLM strategy and successfully implement Customer Loyalty and Promotion projects.
- Functional knowledge of customer experience and journeys
- Proven track record of effectively partnering with Management, Team Members, External Organisations and Partners
- Ability to Influence and Persuade
- Business Accelerator
- Operational Direction
- Program Design & Delivery
- Project Management
- Partner & Stakeholder Relationships
- People Management
- Customer Commercials Management
- Results need to be attained at the tactical/strategic level.
- Role is guided by CI & Advanced Analytics, Marketing and individual Product strategies and is expected to operationalize this from a customer loyalty and promotions standpoint.
- Role can maintain autonomy in its operational mandate but keeps in close communication with Product Heads, Brand/Marketing, and other Business Unit team members.
- The role maintains managerial oversight over the Senior Analyst (Loyalty & Promotions Support) and Analyst and ultimately owns the quality of output from these roles. This role will still be required to perform analytics in conjunction with managerial oversight.
- 7-10 years of experience working in a Financial Services / Consumer organisation, preferably within a Financial Services and Banking environment, of which at least 2-3years' experience should be within a Leadership capacity, with demonstrated experience in data & analytics and in owning the end-to-end design and delivery of loyalty and promotions programs.
- Relevant Postgraduate Qualification (minimum Honours) or Masters
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, visit the Hire Resolve website:
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