Spanish Sales Consultant
Rhino Africa
- Cape Town, Western Cape
- Permanent
- Full-time
- Acting as the first (and best!) point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
- Wow-ing existing and potential clients with first-hand knowledge of African properties and destinations
- Preparing attractive quotations and itineraries that complement individual client expectations and budgets
- Effectively actioning the travel booking process at all levels (including booking hotel rooms, car rentals, lodges etc. as per customer confirmation)
- Collecting client payments - ka-ching! - and approving supplier invoices for payment
- Providing customer support before, during and after travel - ensuring that Rhino Africa clients stay Rhino Africa clients
- Meeting and exceeding monthly and quarterly sales targets set by Rhino Africa's Sales Managers
- Managing below metrics as part of salary Review
- Enquiries
- Bookings
- E2B
- Revenue
- GP
- GP%
- Work directly with Sales Managers to resolve client travel issues
- Customer service-related responsibilities from client
- Ensure that all Trustpilot links are reviewed prior to CX Team sending out to clients
- Send all escalations for Sales Support to direct line manager
- Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
- Work with our rates team to resolve rates-related tasks
- Log all required tickets relating to rates and product and communicate effectively with support areas
- Communication with Sales Support areas Including but not limited to
- Flights
- Finance
- Kaptio Team
- Marketing
- A National Senior Certificate/Matric
- 2-5 years minimum experience within the tour operator environment
- Fluent in speaking and writing in the Spanish language
- The ability to craft tailor-made experiences based on the clients' needs and specific requirements from the Spanish market.
- Destination knowledge in Southern Africa, East Africa, Indian Ocean islands
- Proficient in Google Suite
- Working experience of tour operating software (ex. Globetrack, Kaptio, Tourplan, etc.)
- The ability to influence clients
- Great communication skills
- Understanding of the market's trends and needs
- High level of client centricity
- Diploma/Degree in tourism