Business System Support Analyst
Frank Consult
- Brackenfell, Cape Town
- R90,000-95,000 per year
- Permanent
- Full-time
- Provide timely and reliable support services for Fusion CTRM clients, including troubleshooting, system maintenance, and data/workflow configuration.
- Deliver exceptional user support, especially during critical financial periods like month-end and year-end closures.
- Address and resolve issues related to third-party integrations within the PSFT ecosystem.
- Undertake business analyst responsibilities to advance the global Fusion CTRM framework across trading offices, including requirement gathering, documentation, and user security configuration.
- Design and generate insightful business reports using Fusion CTRM, Power BI, and SQL.
- Enforce Change Management and Security protocols, ensuring compliance with Sarbanes-Oxley (SOX) regulations.
- Provide documentation and support for internal and external audits.
- Convert business operations into technical solutions and maintain/update system documentation.
- Lead data and analytics initiatives to support decision-making and strategic planning.
- Guide and manage Fusion representatives in designated regions, fostering stakeholder relationships.
- Familiarity with Fusion CTRM or similar trading/logistics systems.
- Proficiency in MS-SQL, including query execution and understanding SQL scripts.
- Experience in creating business reports using Fusion CTRM, Power BI, and SQL.
- Knowledge of Fusion CTRM reporting processes and integration workflow functionality.
- Multilingual abilities, particularly in Spanish or French, are advantageous.
- Minimum 5 years of experience supporting enterprise-level CTRM/ERP systems.
- Internal interactions with commercial, finance, and IT teams.
- Willingness to work unconventional hours to support global operations.
- Excellent communication skills, able to engage with both technical and non-technical stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to multitask, prioritize, and manage projects under pressure.
- Understanding of trading/supply chain and financial principles.