Service Manager - Cape TownFull job descriptionJob Summary:Plans and directs the work of Service Techs and Service Engineers in support of customer problems, ensuring product reliability in the field and total customer satisfaction. Manages the warranty program.Responsibilities:Service: Directs the work of Service Techs and Service Engineers insuring customer equipment and product are maintained. Manages any warranty claims, identifying and resolving as necessary.Budget: Prepares capital and operating budget. Ensures compliance with the budget.Customer Interface: Works with customers, sub-contractors and distributors to develop methods to improve the quality of service within the facility and/or division.Engineering Support: Through service of product lines, recommends to engineering, production, maintenance, etc. changes in design or manufacturing to correct equipment problems.Support: Ensures that field service tools, instruments and equipment are maintained and calibrated at all times.Management: Develops and mentors a competent workforce through recruitment, training, coaching and establishing goals and objectives that drive the organization.Other responsibilities as assigned or required.MEASUREMENTS:This position:Directly supervises 0-20 employees.Indirectly manages 0 employees through subordinate supervisors/managers.Controls an annual budget of 0-5M rand.Has responsibility for 0-5M rand in annual sales.Qualifications:6-8 years experience in manufacturing, production and/or service. Ability to effectively interface with all levels of the organization as well as customers and vendors. Must be able to coordinate teams and efficiently problem-solve.Education/Training Required:Bachelor’s degree in Engineering, Marketing, Finance or Business (or international equivalent) desirable. Proficiency in computer software necessary for the position.
