Service Administrator - Mechanical Equipment Supplier - Jet Park

• Compiling Service and workshop quotations and confirming that all necessary details are available and correct before processing the request.
• Obtaining orders for service from Customers when required.
• Following up on all pending quotations on a regular basis.
• Opening all Service Jobs.
• Loading parts required for work on service jobs and continuously following up on parts availability with logistics staff.
• Loading and sending orders for external service providers.
• Expediting parts required for service work to be available when required.
• Confirming time sheets and ensuring that all labour hours reflects in the SAGE system.
• Closing service jobs once completed and invoicing work in accordance with customer orders and quotations. Run weekly SAGE report on open jobs and close if complete.
• Investigating and resolving service admin queries, such as invoice queries.
• Any other service related administrative duties as required.
• Update and maintain customer contact and equipment data information to ensure high data quality.
• Take an active part in suggesting continuous improvements to work flow, working processes and procedures.
• Ensure that all registers are kept up to date on a daily basis as required.
• Transport co-ordination of units for timely delivery
• Assist with internal sales and “walk-in” customers
• Monthly Invoicing and follow up on outstanding payments
• Li e with customers to ensure that equipment is delivered on time
• Preparing rental contracts for customers and following up on orders
• Processing documentation for cross border work
• Assisting sales consultants with customer queries and quotes
• Assisting Debtors with queries
• Data Capturing, reporting, recons and utilization
• Opening of new customer accounts (credit apps)
• Opening of accounts for IAS with suppliers
• Processing of vendor application forms

• Computer literacy
• Good customer relations.
• Interpersonal skills to work with customers and suppliers and to work as part of the team.
• The ability to plan and prioritise work in accordance with business requirements.
• Educational Qualification : Grade 12
• Previous experience in a similar role will be beneficial.
• Accountability (Main performance evaluation factors for job)

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