Tour Guide (Cape Town)

andBeyond

Cape Town, Western Cape
R7,000 per month
Permanent
Full-time

25 days ago

Job Summary&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.KEY OUTPUTS:

To deliver guided Tours and Transfers in Cape Town, Winelands, Hermanus and surrounds at an &Beyond standard
Must be flexible and willing to help in the office or in the field when required
Must be willing to go the extra mile for guest to ensure that they are given a unique &Beyond experience
Must be willing to distinguish &Beyond as offering a better guided experience compared to our competitors
Must be able to perform basics admin skills to assist in the recording of information and doing tour feedback
Must be safety conscious, and report any safety related issues to management as soon as possible
Assist with document deliveries when required
Assist with having vehicles cleaned and taking vehicles for services when required.
Make sure that guests delights are being done in the best possible way
Be in the know of competitors and give possible ideas of how we can do better
Attend to guest requests or complaints promptly and in an appropriate manner and advise management of any complaints as soon as complaints arises
Maintain regular communications and good relations with the JNB Ground Handling office, informing them of any changes regarding guest activities
Attend meetings, training sessions, educational sessions, year-end functions and team buildings
Vehicles:
As you will be responsible for the company vehicle you need to make sure all maintenance and safety related issues pertaining to the vehicle are reported immediately
Report any shortages or losses to your Vehicle Viewing Aids, and make sure they are clean and to &Beyond standards
Make sure your vehicles are always spotless and ready for guests
Be safety conscious when driving, and drive within speed limits all the time

KNOWLEDGE REQUIRED:

Valid CATHSSETA training certificate for the Western Cape area
Registered with the Department of Economic Development and Tourism in Cape Town
Valid Tourist Guide Card and badge for the Western cape area
Drivers licence with valid PDP
Valid First Aid Certificate
Destinations general

SKILLS REQUIRED:

Problem-solving
Good communication skills – verbal
New business development
Time management
Sense of teamwork
Administration
Attention to detail
Good interpersonal skills
Experiential Creativity – Crafting experiences
Strong focus on guest/client delight
Computer Skills is advantageous

Good English email etiquette
Good in MS Word
Microsoft Outlook
MS Excel

PERSONAL ATTRIBUTES:

The candidate must have enthusiasm and a commitment to meeting &Beyond standards
Energetic, pro-active and a love for guiding people to make a difference
Must be self-motivated and have the ability to work on your own and as a team
Hardworking , eager to learn and willing to go the extra mile
Well presented
Be safety conscious
SMILE

EXPERIENCE REQUIRED:

Minimum of 2 years previous guiding experience

The successful candidate must have a passion for guiding, and a positive outlook while being responsible, flexible, self-motivated, an excellent team player, creative, committed, hardworking and eager to learn.We reserve the right to not make an appointmentandBeyondRecruiter

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