Spa Guest Relations - Lead Receptionist

• Take full responsibility for the reception and retail area
• Yield management, managing room and therapist efficiency and profitability
• Manage work schedules, supervise duties and monitor performance
• Manage professional platform partners within all facilities
• Manage accuracy of database on ESP
• Create the ultimate customer experience
• Handle enquiries, complaints and feedback, resolving any issues and promptly report back to the manager
• Monitor and respond to online reviews and comments to maintain a positive reputation
• Confirm bookings and ensure payments
• Build and maintain client relationships and inform them about specials
• Financial management - daily cash-ups and reports (daily, monthly)
• Monitor and manage the front desk budget, including expenses, revenue collection and cost control measures
• Manage inventory and supplies
• Cross promotion and selling of spa services

• Matric
• Business Administration qualification or experience in administration of the spa industry
• ESP Software experience (Essential)
• Minimum 2 years in the wellness industry
• Minimum 2 years reception/sales experience
• Previous experience in a leadership role
• Computer literate, especially Excel
• Opera Software experience (advantageous)
• Must be available for flexible shifts

Career Custodians