Wellness / Spa Host
Career Custodians
- Camps Bay, Cape Town
- Permanent
- Full-time
- Therapists' training and supervision in Manager’s absence, continually developing their skills and knowledge
- Setting an example for the staff and acting as the liaison between managers, consultants and therapists
- Mentor all therapists/technicians and if required present feedback or reviews regarding performance to Manager.
- Promote a mindful culture within the team
- Ensure presentable and refreshing treatment rooms is up to Spa standards
- Ensuring treatments performed by therapists as correct and the clients are completely satisfied
- Working alongside other therapists who are new or who require additional training and communication skills
- Training to be performed at times outside of busy periods
- Ensuring all clean-up and housekeeping duties are being performed
- Keep up to date on trends and competition
- Be back-up for other therapists if required
- Meet with all new staff on their first day to spend time with them, communicate the spa vision, show them around, how to greet and talk to clients and how to describe each service to the clients
- Oversee treatment rooms with regards to products required and delegate to Junior Therapists
- Maintain client database and facilitate promotion activation
- Cross-promotion and selling of the spa services with the inhouse reservations team
- Matric
- Beauty Therapy diploma preferably CIDESCO, SAAHSP and/or ITEC
- Minimum 4 years in the spa/beauty industry
- Minimum 2 years experience in a management or senior therapist role
- Computer literate, including MS Office and ESP software