Customer Service Representative
O'Brien Recruitment
- Cape Town, Western Cape
- Permanent
- Full-time
Customer service representative will play a crucial role in sustaining our client's image and enhancing customer relationships by ensuring accurate order processing, efficient shipment tracking, and timely deliveries. This position involves coordinating with various departments, responding to customer requests, monitoring shipments, and supporting organizational strategies.Key Responsibilities:Order Management:
- Promoting e-commerce initiatives.
- Validating purchase orders and ensuring financial standing.
- Scheduling orders based on customer requests.
- Monitoring unblocking processes.
- Creating outbound deliveries.
- Nominating shipments to service providers.
- Fulfilling delivery requirements.
- Closing orders in SAP.
- Handling the execution of providing order documents.
- Confirming and correcting B/L drafts.
- Managing LC processes.
- Providing marine insurance.
- Following up shipments.
- Monitoring logistics performance.
- Investigating delays.
- Managing claims.
- Reporting issues to logistics and safety teams.
- Preparing and submitting day-to-day operations and performance reports.
- Issuing special reports upon request.
- Responding to customer requests.
- Investigating complaints and claims.
- Resolving interruptions.
- Handling system-related issues.
- Supporting business initiatives.
- Maintaining SAP data.
- Participating in meetings and projects.
- Bachelor's degree in Business, Logistics, or a related field.
- Proven experience in order and shipment coordination.
- Strong knowledge of SAP and e-commerce processes.
- Excellent communication and problem-solving skills.
- Detail-oriented and able to manage multiple tasks simultaneously.