IT Consultant
Persona Staff
- Western Cape
- Permanent
- Full-time
- Matric
- Certificate / Diploma (A+ / N+ / Networking)
- SQL Experience
- Fluent in English and Afrikaans
- Independently motivated
- Communicate with customers over the phone, in person or via email to provide solutions to technical problems.
- Perform diagnostic tests and troubleshooting to identify clients’ issues.
- Develop and implement technical procedures effectively by quickly addressing customer problems to minimize downtime.
- Carry out assessments to determine then need for changes in hardware/ software configuration.
- Assist with the installation and setup of all hardware, software, and wireless requirements.
- Educate clients on the procedures for resolving or preventing recurrence of technical problems.
- Explain and provide IT solutions to customers in non-technical and comprehensible terms.
- Offer recommendations to clients looking to purchase new equipment or replace existing ones.
- Prepare and present reports to update management on IT support operations.
- Operate and worth with equipment such as, external storage devices, computer diagnostics, printers, etc.
- Respond to enquiries about hardware and software issues.
- Perform scheduled maintenance on computer systems to ensure efficient operations.
- Repair and/or replace faulty components of a computer / network system.