Airfreight Import Controller - JhbFull job descriptionAirfreight Import ControllerWould you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Global Forwarding Freight – South Africa has an opening for an Airfreight Import Controller where you will be the single point of contact for all freight requests and information, coordinate the delivery and follow up of air shipments on behalf of customer, process, handle and distribute all required documents in the receiving areas, perform booking and booking optimization according to internal guidelines as defined by Product, ensure customer requirements are met and takes corrective actions in case of deviations from customer requirements and ensure documents and timestamps are completed and updated in a timely and efficient manner and according to regulations and internal procedures. Join us now in connecting people and improving lives.In this Airfreight Import Controller position You will provide front line contact with customer.You will be liaising with overseas stations and suppliers in order to arrange shipments.You will be monitoring and following up on shipments until delivery.You will create/confirm transport order to ensure delivery of the shipment to the final customer.You will perform booking and booking optimization according to internal guidelines as defined by Product.You will prepare, control and distribute all required Import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.You will ensure the accurate tariffs application on all shipments billings.You will be managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.You will perform IT systems related tasks to provide up to date information on shipment.You will be attending to client queries as required and making sure all operational KPI’s are met and maintained.You will prepare monthly KPI reporting if required and handle customer complaints.You will develop and maintain customer relationships with existing customers.You will manage the clients’ requirements outlined on client SOP and DHL GF Standard Work Manuals.You will assist Airfreight Import Manager to meet department targets.You will participate in joint Sales visits if necessary and identify and report new possible business opportunities.You will maintain good relationships with colleagues in various operations.You will coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.You will maintain excellent relationships with suppliers and monitor shipments on a daily basis.You will be keeping record of the status of shipments and raising CCM’s and OI’s where required.You will capture and monitor system time stamps required for client status reports and KPI’s.You will constantly be demonstrating and living the values of DHLNow, here’s what we need from you Must have a Grade 12Tertiary education including diploma will be an advantage5 years’ experience directly related to the duties and responsibilities specifiedWe offer: Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Possible further career developmentCompetitive salaryWhy join DHL Global Forwarding?We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: The largest global network with more than ~30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Work AuthorizationDHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
