Onboarding Analyst
Hire Resolve
- Johannesburg, Gauteng
- Permanent
- Full-time
- Assist in business requirements gathering and translating to information systems, assist in project management, coordinate projects with third-party vendors, assist in quality assurance of programs.
- Define program scoping.
- Documenting onboarding program tasks with inappropriate tools.
- Perform card validation and assist with troubleshooting transaction challenges.
- Own and develop relationship with partners, working with them to optimize and enhance integrations.
- Report on common sources of issues or questions and make recommendations.
- Stay abreast with Visa and MasterCard project tasks and requirements.
- Constantly be on the lookout for ways to improve the onboarding process.
- Assure compliance with GTP and Payment Card Industry policies, procedures, standards, and regulations.
- Assist in training and orientation of other staff and users.
- Develop proficiency in leading meeting discussions and coordinating project touchpoints.
- Perform other related duties as assigned
- B.S. degree preferred.
- Minimum 3-5 years' experience in the field or related area.
- Excellent customer service attitude, good communications skills (both verbal and written), and organizational skills, and the ability to cope with and manage a constantly changing environment.
- Proven experience in gathering project scope and key stakeholders.
- Advanced knowledge in generating project documentation.
- Excellent problem-solving skills, ability to think algorithmically, self-starter.
- Strong ability to multitask, and detail oriented
- Salary negotiable
- Training & Development
- Performance Bonas
- Health Insurance
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Michaela Boustred at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website:
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