Product Portfolio Lead: Customer Operations
Mukuru
- Johannesburg, Gauteng
- Permanent
- Full-time
- Develop and implement a comprehensive portfolio management tactical plan aligned with the departmental goals.
- Define key performance indicators (KPIs) to measure the effectiveness and success of the product portfolio
- Regularly assess market trends and technology landscapes to inform product portfolio tactical plans
- Regularly assess and prioritise initiatives based on business value and tactical planning importance. Foster collaboration with cross-functional teams and ensure alignment of product development with business objectives
- Provide tactical planning insights and recommendations to the Head of Product Domain for optimising the portfolio
- Collaborate with product owners, engineering teams, and stakeholders to create and maintain a dynamic product roadmap.
- Ensure the alignment of product development with customer needs
- Lead the planning and prioritisation of product releases and updates
- Provide regular updates on the product roadmap to leadership and stakeholders
- Implement agile methodologies to enhance product development efficiency
- Work closely with the Scrum Master around team capacity, understanding the team velocity and how this may impact commitment
- Liaise with various industry partners around service integration and product offerings
- Implement advanced performance measurement mechanisms for projects and programs
- Generate comprehensive reports on the status of initiatives and portfolio health
- Establish and communicate key performance metrics to relevant stakeholders at both senior and team levels
- Regularly assess and report on the performance of products against defined metrics
- Identify trends and patterns in project performance data, proactively addressing challenges
- Collaborate closely with the Head of Product Domain to continuously enhance portfolio management processes
- Identify areas for improvement and implement strategies for enhancement
- Collaborate with analytics teams to gather insights and measure product impact and inform product improvements
- Lead the efficient capacity planning and allocation of resources across projects/teams to optimise productivity.
- Collaborate closely with scrum masters and product owners to identify and address resource constraints.
- Ensure the appropriate skill sets are assigned to projects based on requirements
- Monitor and report on resource utilisation and availability, making tactical planning adjustments
- Contribute to the development and management of the portfolio budget
- Provide insightful financial forecasts and regular budget updates to leadership
- Oversee and manager project expenditures, ensuring alignment with budgetary constraints
- Identify cost-saving opportunities and drive efficiency improvements within the portfolio
- Identify and recommend cost-saving opportunities within the product portfolio
- Lead the analysis of business needs and accurately document features
- Conduct requirements workshops and liaise with POs and BAs to create requirements
- Ensure ease and consistency of use for the customer's journey
- Ensure solutions are simple, maintainable systems that are fit for purpose (pulled by a real business need) yet flexible enough to cater for innovation within the Mukuru domain/ambitions
- Ensure systems meet performance and scalability needs of the business
- Conduct performance reviews and monthly KPI discussions with team members
- Coach and mentor, the team
- Manage HC related administration for the team
- Attend and actively participate in required meetings
- Collate and submit all required reports
- Attend all required weekly meetings
- Maintain current knowledge of products
- Attend monthly performance and bi-annual meetings with CIO
- Grade 12 or equivalent (Essential)
- Related tertiary degree (Essential) IT, Business Management or related field
- Recognized product owner/business analysis/information systems certification (Desirable)
- 6 to 8 years' Proven experience in managing complex product portfolios in a fast-paced environment
- 6 to 8 years' Experience in FinTech/Financial industry with in-depth understanding of trends and technologies/systems
- Ability to develop and articulate a clear and compelling tactical plan for the IT product portfolio aligned with the overall business objectives
- Ability to lead and inspire cross-functional teams, fostering a collaborative environment
- Demonstrate deep understanding of product management principles and methodologies, including agile practices
- Possess financial management skills, including budget development, resource allocation, and expenditure control
- Market Awareness
- Use data-driven insights and analytics to make informed decisions and measure product performance
- Develop and implement effective risk management plans for the IT product portfolio
- Foster a culture of innovation within the product portfolio, encouraging creative thinking and adaptation to changing market conditions
- Effectively manage change within the product portfolio, adapting strategies and processes as needed
- Systematic Approach
- Conceptual and Analytical Ability
- Directing People
- Providing insights
- Problem Solving
- Autonomy
- Establishing Rapport
- Organisational Awareness