Senior Credit and Collections Analyst - Cape TownFull job descriptionat DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust-and abstract idea-to work. That's digital trust for the real world.JOB DESCRIPTIONWe are looking for an experienced and highly motivated Senior Credit and Collections analyst who will take on the challenges of developing the Company's accounts receivable collection process and implementing best practices. This member of our team will take responsibility for and work to improve the collection effort by working with our customers and other departments to achieve success.RESPONSIBILITIESCollections - ownership of AR aging: managing collections efficiency metrics to target, acting as a first point of contact to obtain full resolution on customer disputes or billing inquiriesMeet defined department goals and activity metricsParticipates on process improvement projects as assignedRecommend accounts for suspension after proper collection activitiesCommunicate the status of designated accounts to Collections ManagerCash management, effectively analyze and resolve open cash (unapplied) amounts in a timely manner.Process and review account adjustmentsReconcile customer disputes as they pertain to payment of outstanding balances dueMonitor and maintain assigned accounts – customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memosReduce delinquency for assigned accountsPerform other assigned tasks and duties necessary to support Collections DepartmentEnlist the efforts of sales and senior management when necessary to accelerate the collection processMust communicate and follow up effectively with Sales and Sales Operations departments regarding customer accounts on a timely basisEstablish and maintain effective and cooperative working relationships with customers and salesEnsures compliance with all company policiesAd-Hoc projectsREQUIRED QUALIFICATIONSBachelor's degree in Business, Finance, Accounting or years related experienceExperience in customer collectionsExperience in reviewing company financials and establishing appropriate credit limits to mitigate company riskNetSuite ERP experience preferredExcellent account reconciliation skillsExcellent communications skills, both telephone and writtenAdvanced knowledge and skill with MS Excel, MS Word, and/or any other products within the Microsoft SuiteStrong organizational skillsAttention to detailAbility to work and communicate among multiple teams and functionsA minimum of 5 years of experience with accounting, budgeting, finance, and customer servicePreferred experience working in the technical industry#LI-AS1
