SEIDOR Networks - Service Desk Controller
Seidor
- Johannesburg, Gauteng
- Permanent
- Full-time
- Must have Matric / Senior Certificate or similar qualification
- Interpersonal Skills such as communication skills, active listening and customer-care
- Proven working experience in providing help desk support
- Typing skills to ensure quick and accurate entry of service request details
- Technical Awareness: Ability to match resources to technical issues appropriately
- Customer service orientated
- Proficiency in English
- Self-motivated with the ability to work in a fast-moving environment
- Ability to multi-task and adapt to changes quickly
- Act as the single point of contact to the customer for all types of service requests
- Pre-process service requests as they arrive through email, manual entry, or direct customer input
- Coordination of all support groups to ensure maximum utilization of billable resources
- Maintain and improve customer service, perception and satisfaction
- Drafting and Maintaining the Standby and After-hours schedule
- Compiling a report of weekend shifts and submitting to payroll
- Approving leave and expense applications
- Reviewing and approving of timesheets on a weekly basis
- Assisting service desk engineers with escalations to various departments
- Strong verbal, telephonic and electronic communication skills
- People Person
- Team player
- Strong leadership skills
- Self-confidence and independent
- Strong problem-solving skills
- Time management skills
- Punctual and reliable