Title WFM Integration ConsultantJob DescriptionAnalyse, design, configure, implement workforce management solution integration for customers. Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support. Support to the sales team for new deals and demonstrations. Provide mentorship and assistance to fellow WFM integration consultants.KEY RESPONSIBILITIES:Design and plan WFM Integration for clients:Understand the WFM blueprint and configure the system and its integration according to the customer’s requirementsDesign new business and system processesDefine and guide customers on business processes and policiesCreate Technical and Functional design documentsFacilitate the population of the blueprintConsult with and advise customers on best practice, industry standards and legislation complianceSolution craft complex requirementsEngage with IT regarding any security related requirementsIntegrate WFM systems with customers systems:Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integrationFacilitate integration testingConduct Training for WFM customers and Internal requirements:Conduct end user training with client’s superusersDelivery:Assist Project Management department with Project approach and planningParticipate and contribute to project post-mortem meetingsWork alongside Project Manager to ensure successful project closure and hand overProvide after sales support:Provide end to end system support to clients (on-site and remote)Attend to assigned service calls promptly for optimum resolutionUse the UKG global support system to log and resolve complex product issuesProvide Help Desk supportProvide root cause analysis upon customer’s requestCORE RESPONSIBILITIES:Constantly and proactively Learn about and understand the entire UKG integration product lineUse the UKG On-line library as a source of technical informationUse the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the worldStay abreast of changes that occur in UKG’ day-to-day businessSolid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal directionAbility to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excelQUALIFICATIONS, EXPERIENCE, & SKILLS:Educational Qualifications:Essential:MatricAdvantageous:Tertiary IT qualification (Certificate / Diploma / Degree)Dell Boomi (Certification)Cloud (Certification)Microsoft certifications (Operational systems and database)Experience:At least 5 - 10 years’ experience in system integration and networkingPC application software experience (MS Office Suite)Extensive experience implementing or supporting enterprise software applications and hardware used in web environmentsPreparing functional and technical solution design documents and “Configuring” and delivering the solution to the customerExperience with requirement gathering solution design and implementationSoftware design lifecycle management experienceMicrosoft operating systems and SQL database systems experienceAdvantageousTime and Labour management system experienceDell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)Experience in 3-tier web-based technologySQL Reporting and IntegrationCloud Technology Experience (AWS, Azure, GCP)Database Administration and Development (SQL and Oracle)Business Intelligence reportingJava ScriptingSkillsEssentialKnowledge of Mobile technologyKnowledge of various browsersExcellent customer relations skillsSoft skills associated with effective customer communications and account managementAbility to coordinate and organize / multi-tasks to achieve training visionTime management skillsWindows server experienceSQLTroubleshooting skills and incident managementAdvantageous:Knowledge of Cloud computingUnderstanding of Labour Management systemsUKG configuration experienceSQL Reporting servicesVisual StudioOracleWorkforce DimensionsDell BoomiOther requirementsMust be willing to travel, locally and internationally to customer sitesMust have own vehicle and driver’s licenseBehavioural CompetenciesCommunication skills: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the messageCustomer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationshipsContinuous learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their applicationContributing to team success: Actively participating as a member of a team to move the team toward the completion of goalsManaging work (time management): Effectively managing one’s time and resources to ensure that work is completed efficientlyCompliance: Adhere to policies and procedures and meet deadlinesEducation National Certificate Level 4 (N4) / Grade 12 (Required)Languages English
