Deputy Ombud

Tipp Focus

Pretoria, Gauteng
Permanent
Full-time

1 month ago

Purpose of the Job:The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner. Applications are sought from dynamic, experienced leaders, with proven experience of the financial sector and track record of effective team management and results driven leadership, at executive or senior management level.The candidate should be experienced in financial sector regulatory issues, adjudication and interpretation of laws, alternative dispute resolution and the promotion of the fair treatment of financial customers. The person must also have extensive experience in operating at executive management level. It will be an advantage if the candidate has international knowledge or experience in financial regulation or supervision and proven management experience at an executive level. The Office of the client is required to contribute to ensuring that the South African financial services industry has integrity, works in the interests of financial customers, and supports balanced and sustainable economic growth in the Republic. Where the pre-emptive provisions of specific financial sector laws such as the Financial Sector Regulation Act and the FAIS Act have failed to ensure the protection and fair treatment of consumers through the prescriptive duties imposed on providers of financial services, the Office of the client, along with other industry company schemes, should play a pivotal role in the adjudication of any complaints from consumers that flow from their treatment by financial services providers.Some key outputs include:Working closely with the clients, responsible for the day-to-day management and administration of the Office of the client, including ensuring that the office has adequate skills and resources to meet its mandate and objectives.Drafting and issuing determinationsLeading, coaching, inspiring and mentoring senior members of the technical team to provide excellent service, achieve business goals and build team capacity for the futureMonitoring the achievement of fair customer outcomes in the financial services sector and taking steps to mitigate conduct risk and abusive market practices.Complaints resolution.Qualifications and experience required:MatricA relevant postgraduate degree in law (NQF Level 8) recognised by SAQA.Attorney, advocate or ex judgeA minimum of 10 years relevant financial sector and senior management experience, preferably with some exposure to financial consumer protection, adjudication and interpretation of law and exposure to alternative dispute resolution. Thorough knowledge of financial sector laws, in particular the FAIS Act and its subordinate legislation.Technical competencies required will include, but not be limited to:

General management experience
Strategic planning and leadership

A deep understanding of the financial sector and the role, purpose and functioning of a financial sector regulator, and one that deals with dispute resolution.Behavioural competencies required will include, but not limited to:

Fit and proper
Conflict management
Mediation, conciliation and arbitration skills
Fairness and impartiality
Honesty and integrity
Professionalism
Fairness
Diplomacy
Strategic Capability and Leadership skills; negotiation skills.
Sound judgement
Advanced problem solving, planning and facilitation abilities.
Proven ability as a team leader with a commitment to creating, supporting and sustaining an environment that enables staff to achieve results.

Tipp Focus

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