Responsibilities:· Deliver an excellent customer experience· Provide comprehensive support to customers, addressing all questions related to our product via telephone and email (inbound)· Serve as the interface between the customer and various departments· Employ consistent troubleshooting techniques to promptly identify and resolve customer issues· Document and track customer issues and resolutions· Adhere to escalation procedures as necessary· Collaborate with team leaders to improve day-to-day customer experiences· Undertake miscellaneous duties and responsibilities as defined by managementRequirements:· Minimum of 1-2 years customer service experience, preferably in the BPO sector.· Excellent communication skills in English & Dutch (written and verbal)· Experience in customer service, preferably in a technical environment.· Strong attention to detail with an emphasis on customer service.Salary:· R27 000 CTC per monthStart date:· March 2024Industry:· TelecommunicationLocation:· Hybrid model, Cape TownTo apply kindly send your updated CV and copy of ID book to sonia@jai.co.za