"Intermediate System Engineer (JB4295)Remote (Suitable for candidates in Gauteng only)R550 000 to R600 000 Annually CTCPermanentA Travel Retail Software company is looking for a dedicated Intermediate System Engineer to support and maintaining IT production and integration systems within the organisation, providing support and documentation to the user base and co-ordinating with other IT divisions to improve the delivery of services to the business and clients. The company is a key player in the travel retail sector, specializing in retail food & beverage, duty-free products, and technologies, catering to B2B and B2C customers globally. As a global company, they provide exposure to diverse cultures, technologies, and project techniques, actively supporting employee career developmentMinimum Requirements:MatricDiploma in Computer Science, Information Technology, or a related fieldUniversity degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)Relevant industry certifications (Added Advantage)Relevant certifications, such as ITIL Foundation,Extensive experience in application support, including leadership roles3+ years of experience in the system operations environment3+ years of experience in the SQLExperience in Windows Server EnvironmentsData Warehousing experience advantageousProvide 2nd and 3rd Line Support for business systemsMaintain tickets within the incident lifecycle (timeously, effectively and efficiently)Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environmentInvestigates data / system inconsistencies reported by usersProvides 24 x 7 standby / support for the production environmentsIdentifying and initiating any tuning to be carried out to optimize and improve capacity or performanceAcquires and applies knowledge of business processes, procedures, policies and practicesCommunication skillsAccountabilityResults drivenTeam successAdaptabilityReasoning: Quick evaluator of facts vs ideas or theoryAnalytical, methodical and logical thinkerAppreciation: recognising valueIntuitive and innovative problem solverApplication: using ideas or knowledge in new areasStrong listening, comprehension and formulating skillsAcute attention to detailGoal setting and planningPeople and process drivenEffective communicatorWell-developed resource management skillsAbility to work under pressure with tight deadlinesAbility to cope with and handle variable workload - can be heavy at timesAbility to work without close supervisionWell-developed inter-personal skillsAble to self-correct and be flexible / adapt to changeEthical and honestDuties and Responsibilities:Build and maintain system documentation:Architecture overviews and diagramsIntegration and dependency mappingSecurity policies and proceduresSystem policies and proceduresData Protection and Retention, Disaster Recovery and Business Continuity PlanEnd user documentationEnd user trainingSupport team documentationSystem monitoring and reportingCapacity planning and managementSystems risk managementManage and drive system incident, problem and change requests to resolutionSystems to be Supported : (Not an exhaustive list, but covers primary business critical systems)Microsoft SQL Server DB services for most internal systemsSupplier Relationship Management (SRM) Third-party developed CRM platformSage 300 2014 (ERP) Back office financial systemIntegration (IGN) Third-party developed middlewareFlight Reconciliation System (FRS) In-house developed core business operational systemFRSWebAPI In-house developed Service Layer to FRSTourPOS App In-house developed iOS AppVerifone Merchant App Third-party (Verifone) developed iOS payment AppJAMF JSS (MDM) Mobile Device Management serversBI and Reporting Services Microsoft PowerBI, SSRS, SSIS and SSASChange and System Release Management:Risk and impact assessmentQuality assurance:Process adherence and documentation reviewQA and UAT sign off validationParticipate in change and release Go / No Go decisionsCoordinate and drive improvements through post release and change evaluationVendor relationship management:Vendor and third-party internal expert. Act as the internal go-to person on all vendor and third-partysupplied and managed systemsEscalation point for system related vendor and third-party interactionParticipate in and contribute to vendor and third-party support and maintenance relationshipsPlease do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.Kontak Recruitment Disclaimer:Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.Job specifics: Requirements mirror advertisement, duties may adjust for client needs.Fair process: Fair assessment, only shortlisted candidates contacted due to volume.Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment."MatricDiploma in Computer Science, Information Technology, or a related fieldUniversity degree or graduate qualification in a related discipline such as Information Technology (Added Advantage)Relevant industry certifications (Added Advantage)Relevant certifications, such as ITIL Foundation,Extensive experience in application support, including leadership roles3+ years of experience in the system operations environment3+ years of experience in the SQLExperience in Windows Server EnvironmentsData Warehousing experience advantageousProvide 2nd and 3rd Line Support for business systemsMaintain tickets within the incident lifecycle (timeously, effectively and efficiently)Investigates data / system inconsistencies reported by users Work closely with manager, developers, project teams and users to ensure a continuous stable and efficient environmentInvestigates data / system inconsistencies reported by usersProvides 24 x 7 standby / support for the production environmentsIdentifying and initiating any tuning to be carried out to optimize and improve capacity or performanceAcquires and applies knowledge of business processes, procedures, policies and practicesCommunication skillsAccountabilityResults drivenTeam successAdaptabilityReasoning: Quick evaluator of facts vs ideas or theoryAnalytical, methodical and logical thinkerAppreciation: recognising valueIntuitive and innovative problem solverApplication: using ideas or knowledge in new areasStrong listening, comprehension and formulating skillsAcute attention to detailGoal setting and planningPeople and process drivenEffective communicatorWell-developed resource management skillsAbility to work under pressure with tight deadlinesAbility to cope with and handle variable workload - can be heavy at timesAbility to work without close supervisionWell-developed inter-personal skillsAble to self-correct and be flexible / adapt to changeEthical and honest
