Ready to take the wheel in shaping the daily operations that drive our business forward? Join us as an Operations Coordinator and be the engine behind our growth in South Africa!Ride-hailingCape Town, South AfricaAbout usWith over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!About the roleYour daily adventures will include:Support our local operations, be the backbone of Bolt's operations across South Africa, ensuring smooth sailing every step of the way.Champion our drivers' needs, swifty resolving issues and providing top-notch support both in-person and digitallyVerify, organize, and audit driver and vehicle documentation with precision and effiencyBe a strategic analyst, dive into data to monitor engagement, quality, and utilization metrics, crafting strategies for an exceptional user and driver experience. Forge strong relationships with Customer Support, Central Operations, and Product teams to synchronize efforts and drive collective success.Forge strong relationships with Customer Support, Central Operations, and Product teams to synchronize efforts and drive collective success.Help us optimize the process, fine-tune operations processes, maximizing efficiency and effectiveness in everything we do.About you:Whether you're a newcomer or have up to 3 years of experience, your enthusiasm and drive speak volumes.Hands-on approach. Dive headfirst into challenges, eager to make a tangible impact from day one.You're adept at navigating diverse environments, fostering collaboration across cultural boundaries.No detail escapes your notice, and you thrive in untangling complex problems.Anticipate issues before they arise, taking proactive steps to keep operations running smoothly.Thrive in fast-paced environments, where high volumes and tight deadlines fuel your energy.Drive, Intelligence and integrity. Beyond experience, we value your passion, intellect, and commitment to excellence. If you embody these traits, we want to hear from you!Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don't tick every box, please consider applying if you feel you're the kind of person described above!Become part of our Business Operations teamWe are all about impact. Our small teams work on local and global processes in 45 countries. We build partnerships, launch new cities, bring new restaurants to our app, enable 150+ million people to commute safely, and ensure that millions of couriers and drivers can earn an income on their terms.
