Business Analyst

• Responsible for implementing new IT initiatives and business processes, as well as enhancements to existing implementations.
• Work closely with IT, management, operations and key stakeholders across the Group to understand and document business needs and system requirements.
• Assist in focusing these needs and see projects through to delivery.
• A particular focus of the role is identifying and understanding the Business Intelligence (“BI”) requirements of the company, developing solutions and dashboards to meet these requirements.
• Identify ways of presenting and analysing data to improve customer and user experience as well as identify ways to improve operational excellence.
• Provide post implementation support where required.
• Work extensively on the Transport Management System & BI applications, involved in setup, configuration, maintenance and daily operational use.
• This will include managing development, testing and all elements of user training for BI tools as well as TMS system functionality when required.
• Analyse and investigate variances between the TMS and BI.
• Enhancement of the BI offering and ensuring the company is keeping up with industry trends.
• Continuous enhancement and optimisation of the existing data model.

• Elicit and understand business requirements.
• Compile business requirements and technical requirements documentation.
• Document business processes.
• Generate work breakdown structures.
• Own projects from inception to delivery.
• Manage business expectations and maintain communication throughout projects.
• Training of users.
• Testing of new systems, enhancements or support issues.
• Maintenance of existing systems.
• Enhance and grow the BI offering.

• New projects and functionalities are implemented successfully.
• Independence and ownership of projects.
• Continuous enhancement/ development the TMS and BI solutions to align with current and future business processes
• Development of accurate Business Information (BI) dashboards and statistics in order for the business to make better operational and management decisions.
• Manage and update tasks on the work platforms

Tower Group