Client Services Manager: Occupational Health Nurse

• A National Senior Certificate is essential.
• Degree / Diploma in Occupational Health Nursing is essential.
• Certificates in Audiology and Spirometry are essential.
• Must be registered with the South African Nursing Council as an Occupational Health Practitioner.
• Minimum of 3 - 5 years’ experience in an Occupational Health Nurse leadership position is essential.
• Knowledge and understanding of standard operating practices in Occupational Health.
• MS Office / Office 365 proficiency.
• Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred.
• It is essential to have a valid driver's licence and own insured vehicle.

• Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s.
• Participate in negotiating annual increases for clients.
• Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings.
• Training of new employees on clinic protocols and procedures.
• Manage onboarding of new client contracts.
• Ensure that clinics have necessary resources to deliver on expected services.
• Assist with occupational healthcare duties at various clinics as and when required.
• Coordination of staffing and leave management at various clinics.
• Recruiting of suitable locums in line with minimum requirements for the role.
• Ensuring that all locum payments and payroll submissions are correct and completed on time.
• Stand-in for the Regional Business Manager when required.
• Management of client projects when applicable.

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

• Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

• Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

• Empathy and compassion.
• Coordination and project management skills.
• Ability to prioritize.
• Attention to detail.
• Ability to work in a stressful environment.
• Self-starter must be able to work independently.
• Excellent communication skills (both written and verbal).
• Leadership skill.

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