Specialised role with corporate company based in SandtonProtect corporate assets by identifying fraudulent behaviour conducted by existing or new application players that attempt to defraud the company by identity theft or bonus abuse with the intention of exploiting temporary application weaknesses/bugs or more elaborated cheating/collusion activities.Check game play, handling/processing of customer daily withdrawal requests and verifying due diligence on customers.Collate background information and analyse data to develop and deliver quality risk analysis on customer behaviour.You need to have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalationsPerform risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriateEvaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crimeEnsure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC flowsLiaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issuesEvaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR) to the MLRO and deputyConduct enhanced ongoing monitoring and compiling of additional due diligence where this may be neededAnalyse, Prepare and handle chargeback disputesCompile and handle daily reports & account reviews, under the supervision of the Payments and Risk Team LeaderEssential Pre-requisitesMatric (NQF 4)Preferably 2 or more years of experience in a fast-paced, high-performing commercial setting in a role or industry similar to this one.Prior experience in fraud management is required.Knowledge of Sports Risk will be an advantage.Knowledge of fraud validation tools.Detail orientated and an analytical problem-solver.Naturally inquisitive and alert to irregular activityInnovative to identify opportunities for improvements in existing processes.Experience in dealing with CS queries, Discretion.
