Night Manager (Hotel)

Career Custodians

Camps Bay, Cape Town
Permanent
Full-time

23 days ago

Village N Life is a leading Tourism and Hospitality company that is based in the beautiful Camps Bay.The Bay Hotel, a luxury hotel based in Camps Bay on the beachfront seeks a Night Manager to join their Front Office Team.The position is to assist guests with their overnight requests and balance accounts from the day shift. Responsible to check in guests and manage any requests they might have. Ensure excellent services is rendered and that the guests have a good experience while staying at the property.Minimum Requirements

Matric
5 years previous experience in the same / similar position
Familiar with all the duties and procedures of the hotel environment
Opera
Opera Cloud advantageous

Duties and responsibilities

Working the night shift at the Front Desk
Assist guests with check in process, assign rooms, issuing room keys and managing requests
Verify and prepare for next day guest arrivals and departures
Monitor hotel security cameras
Resolve Guest Complaints
Ensuring all End Of day tasks are completed
Auditing and account reconciliation from day shift
Verify all revenue expenses from day shift
Post room charges
Investigate and resolve issues found on accounts
Preparing reports for the day shift and for various departments
Ensuring accuracy of room rates
Answering all incoming calls
Confirmation of guest information and payment methods
Ensure a high level of guest services and relations to ensure they have a positive experience
Upselling of other products and service partners

Due to the volume of CV's received, only candidates that meet the minimum requirements will be contacted.If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

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