WhatsApp Insurance Sales Consultant
Finding Personnel
- Pretoria, Gauteng
- Permanent
- Full-time
- Help to develop and execute a comprehensive digital sales strategy using WhatsApp to engage potential and existing customers.
- Manage the end-to-end customer sales journey on WhatsApp, from initial contact through to closing sales, ensuring a seamless and positive customer experience.
- Utilise CRM systems to track customer interactions and sales progress, adapting strategies based on analytics and trends.
- Will be required to initiate and maintain telephonic contact with clients when necessary throughout the sales journey to ensure sales conversions.
- Identify areas for process improvement and operational efficiency within the sales team, driving implementation of enhancements to streamline workflows and optimise efficiency.
- Learn how to utilise the use of AI technology and tools to support sales activities and client engagement.
- Prior experience in short-term and/or long-term insurance sales, preferably in a call centre environment, is essential. This includes a strong understanding of sales techniques, customer engagement strategies, and the ability to drive sales performance.
- Experience in managing and leading teams is crucial. The candidate should have demonstrated leadership abilities, including the ability to motivate, coach, and mentor sales agents to achieve targets.
- Experience in planning, executing, and optimising sales campaigns within a call centre setting is valuable. This includes setting campaign objectives, monitoring performance metrics, and implementing strategies to improve campaign effectiveness.
- Proficiency in monitoring and analysing sales performance metrics is essential. This includes tracking key performance indicators (KPIs), identifying trends, and making data-driven decisions to optimise sales performance.
- Experience with CRM systems is beneficial, as it helps in managing customer interactions, tracking sales leads, and analysing customer data to improve sales strategies.
- Experience in training and developing sales teams to enhance their skills and capabilities is valuable. This includes providing ongoing coaching, feedback, and support to help sales agents succeed.
- Understanding of relevant industry regulations, compliance requirements, and ethical standards is beneficial, especially in industries such as insurance and/or bond origination.
- Dynamic and innovative thinker, open to exploring new sales avenues and technologies.
- Strong interpersonal skills, able to effectively connect with a diverse range of customers and colleagues.
- Enthusiastic about leveraging technology to transform traditional business models and enhance customer service.
- Grade 12 required and a minimum of a National Diploma or Bachelor’s degree, preferably in Business, Marketing, Finance, or a related field.
- At least two years of experience in digital sales, marketing, or a related area, with a proven track record in using technology to drive sales will be advantageous.
- Strong proficiency in digital communication platforms, particularly WhatsApp.
- Excellent verbal and written communication skills.
- Working hours are 8am to 5pm Monday to Friday but longer hours are frequently required.
- May be required to work on Saturdays between 9:00 and 12:00 upon special request.
- Must work at least one late shift per week from 10:00 to 19:00.
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