Tier 1 Technical Support Agent - Cape TownFull job descriptionJoin our client, a dynamic mid-sized direct sales company with a storied legacy spanning over 50 years! Renowned as a household name, our client has been a proud contributor to South Africa's success. We are searching for technically knowledgeable individuals with outstanding interpersonal skills to fill the role of Tier 1 Technical Support Agent in the IT Department at the Support Centre in Century City. The position, offering a hybrid work arrangement, reports directly to the IT Operations Manager.As a Tier 1 Technical Support Agent, you will play a crucial role in resolving technical difficulties, providing prompt client feedback, and assisting with the rollout of new programs.Your responsibilities will include but are not limited to:Providing tier 1 technical assistance and support for new computer networks, software, and hardware-related issues.Using the IT ticketing system, you will react to customers directly, over the phone, or via email.Diagnose, analyse, and repair tier 1 technical hardware and software issues.Counsel and assist clients on the best course of action.Job Skills and Qualifications:MatricSome exposure to the work environmentA degree in computer science, IT, or similar (preferred)1-2 years of experience (preferred)Technical knowledge - basic to broadGood interpersonal skillsGood communication - able to close feedback loops.AnalyticalFocus and precision.Willingness to learn.FlexibilityGood time managementProfessionalIf you meet these qualifications and are excited about the opportunity to join a well-established brand and contribute to its success, we encourage you to apply! Please submit your resume and cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position. Seize this chance to be a vital part of a team that continues to make a difference in the lives of South Africans!Job Type: Full-timeSalary: R20 000,00 - R24 000,00 per monthEducation:High School (matric) (Required)Experience:relevant technical IT: 1 year (Preferred)diagnosing hardware and software issues: 1 year (Preferred)
