ICT Support Technician

• Providing technical support to in person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals
• Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting
• Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process
• Pro-actively providing information to users on the progress of outstanding support calls, including procurement requests
• Monitoring the company health and continuity locally and remotely, in and after hours, for the purposes of continuity
• ICT user hardware and software asset tracking
• General IT Infrastructure support.
• Maintenance of the companies Network Infrastructure, including: Hardware troubleshooting, LAN/WAN troubleshooting, as well as Network and Internet access
• Managing Access Control systems including: Access Control System management/maintenance, Access Control System enrolments, Alarm System Administrator.
• Coordination with response, callouts to premises on response and lock up when needed
• Fire Safety System administration.
• Providing assistance with the pre-deployment testing of general systems before installation and commissioning
• Providing assistance with commissioning, including new hardware
• Ordering and Asset Management of ICT Equipment.

• A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology, etc.).
• One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International certification would be advantageous.
• A minimum of 3 years relevant experience

• Microsoft Office Suite
• Microsoft Exchange Server, WSUS, AD.
• Anti-Virus Software
• Backup technologies
• Infrastructure Monitoring software
• Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 - 2019, Linux etc.
• Must have at least midlevel knowledge of routing, switching, IP addressing & FW rules
• Network Cabling and Crimping
• Proven telephonic and onsite support
• Willingness to travel internationally.

• Experience with virtualization technologies HyperV, VMware, Proxmox
• Ubiquity and Mikrotik technologies
• Network switch administration
• Polycom Video Conferencing technologies
• NVR / DVR camera technologies
• Python, PowerShell and other scripting skills

• Have analytical problem-solving skills
• Be able to work as part of a diverse team with different skills
• Be able to self-manage, especially when operating alone with remote support
• Have excellent communications skills
• Have a need to continuously upskill
• Have a can do attitude to any type of work

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