Late Stage Collections Agent
Tenacity Financial Services
- Western Cape
- Training
- Full-time
- Servicing outbound calls effectively
- Achieve daily collections targets and monthly KPA targets
- Effective negotiation to ensure account rehabilitation in an efficient and professional manner
- Prevent account roll forward, reduce account balance in the respective service
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
- Must have a Senior Certificate – Grade 12
- Must have at least 2 years collections experience in the call centre environment
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment